Refund Policy

Last updated: 14-11-2025

At Velocity9, we strive to provide high-quality services. This Refund Policy outlines the terms under which refunds may be issued.

1. Service-Based Refunds

As Velocity9 provides digital and service-based solutions (Such as DevOps, AWS setup, consulting, etc.), refunds are generally not available once the service has been delivered or work has started.

2. Eligibility for Refund

You may be eligible for a refund only if:

• The service has not been started yet.
• You cancel the order within 24 hours of payment.
• Velocity9 is unable to deliver the service due to internal issues.

3. Non-Refundable Items

The following are non-refundable:

• Completed services
• Partially completed services
• Consultation fees
• Customized or tailor-made solutions

4. Refund Process

If you qualify for a refund, it will be processed as follows:

• Refunds will be issued to the original payment method.
• Processing time may take 5–10 business days.

5. Contact Us

To request a refund or ask questions about this policy, please contact:

Email: velocityswastik99@gmail.com